Hotel Veloria – Ordering, Shipping and Cancellation Policy
Ordering Conditions
Placing an order with Hotel Veloria is easy and can be done through our webshop.
After placing your order, you will automatically receive a confirmation email with an overview of your order.
Always check whether your address and contact details have been entered correctly.
Payments are securely processed via Mollie (supports iDEAL, Bancontact, PayPal and credit card, among others).
For products that require an age limit (such as our house wine), we perform an age check during the ordering process and/or upon delivery. We supply these products only to persons aged 18 or older.
We reserve the right to cancel an order in case of incomplete information, payment issues, or suspected misuse.
Shipping Conditions
Orders are carefully packaged and shipped with PostNL.
We aim to ship your order within 2 working days after receiving payment.
Once your package has been shipped, you will receive an email with a track & trace link, allowing you to follow the shipment.
Shipping costs are calculated automatically during checkout and are visible before you pay.
Pickup at Hotel Veloria is possible by appointment.
After placing your order, we will contact the buyer via email to arrange a suitable pickup time.
Hotel Veloria is not liable for delays or damage caused by the carrier, but we are happy to assist in tracking your package.
Cancellation and Return Policy
You may cancel an order as long as it has not yet been shipped. Please contact us as soon as possible at info@hotelveloria.nl.
Has your order already been shipped? Then you may exercise your right of withdrawal within 14 days of receiving it.
Items must be returned unused, undamaged, and in their original packaging.
Personalized or custom-made products (such as specific puzzles or custom merchandise) cannot be returned, unless there is an error or defect.
Refunds are processed within 14 days after receiving the returned items.
Return shipping costs are the responsibility of the customer unless the product is defective or incorrectly delivered.